There's nothing like a little professional development exercise to get ready for the weekend! Courtesy of David Brent (Ricky Gervais), from the original series the office, we'll learn some of the finer points of how to handle customer complaints. Have a wonderful weekend and don't forget that on June 1st, I'll be thanking those who generously offered their comments during the month of May with one of the few social media currencies available - links. (hint, hint)
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