I've spent years as a United Way volunteer. I think the organization does amazing work, and I know it well. The national United Way produced a video several years ago that cleverly poked fun at itself, while at the same time making a powerful point. The scene was set in an elementary school classroom where a student brought her Dad (A United Way Exec) to class to talk about what he does for living. As Dad launches into his "United Way speak," the kids quickly look confused and bored. The daughter immediately senses the problem, stands up, and proclaims, "He helps people!" Fortunately, Dad picked up on the cue and began engaging the class. The confusion and boredom quickly gave way to comprehension and smiles.
For all the issues I cover about client service here at CSI Season 2, in the end, it's all about being helpful first. Let's never lose sight of that. Thanks Chris.