Yesterday, I took a few minutes to look for a story I had once read from an article by Peter Senge about building a shared vision. I didn't find the precise reference, but essentially, it's about someone walking up to two stonecutters and asking, "What are you doing?" The first stonecutter replied, "I'm cutting stone." What's it look like I'm doing? The second exclaimed, "I'm building a great cathedral."
Of course during this pursuit, I discovered that in the original version there were three stonecutters. But apparently, given our ever decreasing attention span, one of our other stonecutters either quit or was let go.
While the stonecutter story inspires us to take a broader view of the significance of our respective vocations, I actually found another tale that you're going to love called the hole story:
A man looks out his window and sees two men with shovels, one walking behind the other. The first man digs a hole and moves down the street about 20 yards. Meanwhile, the second man fills up the first man’s hole. Then the whole process is repeated, again and again: the first man digs a hole, the second fills it up. Puzzled the onlooker yells out to the first man, “Why are you doing this?” The man replies, “Oh. We’re part of a three person team. The third guy is sick today. He plants the tree.”
My first thought was that metaphorically speaking I use to work for that company - or at least it seemed like it. Lots of work, no tangible results, and always a man or woman short.
You want to provide great client service? Keep your eye on the big picture and make sure you have everyone on the team you need to be successful!
Now share your favorite story!