Yesterday, I began training for what I hope will be the completion of my 14th marathon in late October. The twist here is that this year's Marine Corps Marathon will be my first in five years. I've run Boston (2), New York (2), Chicago (3), Disney (2), Pittsburgh (2), Grandma's Marathon in Duluth, and the Rock 'n Roll Marathon in San Diego. But that's all in the past. I've been through the rigor of the 18 weeks of training enough times to know that at 48, I'll be less worried about speed and more focused on simply staying injury free.
So what does long distance running have to do with client service? Plenty. Over the next 18 weeks, I look forward to providing some updates on my training and pointing out some key parallels with client service excellence.
The first of which is most of us have known how to run for as long as we can remember. We all think we know how to service clients. But through practice and education, we can become more efficient runners and deliver even better client service. Let the training continue!