Wednesday, August 6, 2008

Client Service and Google

I just read Chris Brogan's post When Google Owns You, and I'll have to admit to being stunned by what I read. It's the story of Nick Saber and how he returned from lunch this past Monday to learn he'd been shut out of his gmail along with his other Google accounts.

Worse yet, under the guise of "privacy issues," Nick can't find out how or why this happened. If Google won't tell Nick why his account was disabled without warning, Google should tell us why such a fate can't happen to us and do it fast. I need to know, and you should too!

I use many of the Google apps, which causes me concern about the prospect that at any given moment, I could lose access to my blog posts, family photos, e-mails, etc. It's unsettling to say the least. Nick and Google users in general deserve an explanation. I plan to contact Google about this issue, and I suggest you do so as well. I'll let you know what I hear. If you'd like to contact them also, here's the link!


  1. This freaks me out, as I use gmail as a catch-all for my email accounts. I even have my own domain email google hosted.

    Time to set up a secondary computer for POP. At least if I get locked out, I'll have a backup. This is really unfortunate.

  2. I agree. Hope to learn more soon! I'll keep you posted. If you hear anything, please do the same! Thanks!



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