For those of you who remember our first season, I started Client Service Insights (CSI) as part of Hill & Knowlton's Collective Conversation. I owe a great deal to Niall Cook and the countless others who got me started and provided a great deal of encouragement along the way.
Much has changed since my brief hiatus from blogging. I completed my Master's program at Seton Hall University and have moved back home to New England to join Mullen - an integrated firm with a terrific public relations practice.
Now that I'm done with graduate school and settled in to my new position, it seems the perfect time to relaunch Client Service Insights (CSI). For those of you who remember the original blog, we included interviews and commentaries from top executives, including Colleen Barrett (President of Southwest Airlines), David Sifry (Founder and CEO of Technorati) and Jonathan Tisch (Chairman and CEO of Loew's Hotels) , and PR leaders such as Ray Kotcher, Richard Edelman, Helen Ostrowski, Paul Taaffe, and many others. We featured book reviews, client service spoofs, special coverage of the annual client service surveys conducted by The Holmes Report and PRWeek, and of course our Halloween contest, where contestants shared their scariest client service stories to win their favorite horror film.
In Season 2, we hope to bring you all this and more. I also invite and encourage your input regarding how CSI Season 2 can best drive the conversation on client service. We look forward to your joining us!