As many of you may remember from Season 1, I often like to pick a topic for the week, largely because client service is a worthwhile conversation, and it helps to give busy people an opportunity to join in the dialogue. The season premiere will discuss our tendency to think of client service as followership versus leadership.
We live in a world where the population will grow from 6.6 billion to more than 9 billion in our lifetime. By 2020, the global economy will swell by 75%, and whether you think the world is small and getting smaller as described by the Sherman brothers or flat as penned by Thomas Friedman, it's changing - and changing fast!
The fact is, we need to be good followers and good leaders. On Monday, let's dive head first into followership!