World's Best Client Service?

Well, I can't be sure exactly. There are some amazing client service organizations out there, and as I stated in one of my earlier posts, it should be noted that world's best client service organizations are not the ones seeking bailouts. Maybe great client/customer service matters after all.

So during this holiday season, for those of us who'd rather do our shopping from the comforts of home, there may be no better place to do so than amazon.com. For my money, amazon doesn't just deliver the best service among internet retailers, but arguably the best among everyone.

The site has just about anything you want. It's easy to navigate, even easier to place an order (or gift order) , and if you shop them often enough, you don't have to re-enter the same information over and over again. Amazon has a great tracking sytem and, best of all, if you have a question or problem, the Click-to-Call service is hard to beat. It's not only that you receive a call from an amazon.com rep at the click of your mouse, but the representative already knows why you're calling and stands ready to help you.

So if you have any last minute shopping, consider a place where you'll get great prices and world class service!

Happy Holidays!

Client Service Titles For You!

I spent a good part of my day today trying think of ways CSI Season 2 could offer some additional value. Here's one idea I'll share with you now. Back when amazon.com first began its associates program in 1996, Bottary & Partners Public Relations actually participated in it. It was a simple, but brilliant effort by amazon.com to extend its brand. At the time, my firm wanted to be considered "the" PR resource in our market for all that was public relations, not to mention demonstrate some level of sophistication in the fledgling world of internet commerce. Given the primary focus of this blog, I thought it made perfect sense to tap its vast resources once again.

I will say that it's easier than it was more than 10 years ago. As you scroll down, you'll find our Amazon widget that provides easy access to client service related book titles for your perusal. Over time, I not only want to make the list more robust, but also offer reviews, invite commentary, and help sort through the very best client service resources in print today. Your participation and insights will be crucial to its eventual value!