Client Service and Changemaking

Among my favorite iPhone apps are HBR's Management Tip of the Day and HBR Stats. It probably seems a little nerdy, but between the two they provide nuggets of valuable information each and every day.

On March 25th, the tip of the day addressed the fact that we live in a world that's changing fast, and to be successful, we need to know both how to adapt to change and how to drive it. The six core skills, adapted from "Rodrigo Baggio's Persuasive Leadership" by Bill Drayton and Valeria Budinch, are very relevant to those who are trying to build their business and distinguish themselves through client service excellence. They are:

• Bring people together who aren't connected
• Design new business models by combining players and resources in new ways
• Persevere with an idea until you achieve success
• Don't rely on your credentials, but on the power of your ideas
• Persuade others to see the possibility of your ideas and join them in that pursuit
• Empower others to also make change

I don't know of one PR firm that wouldn't benefit from revisiting these core skills. How many of these skills are you employing now? How can you lead positive change in your organization during these challenging times?

*Today's template is one of many I'll be trying over the next month or so using Blogger's new Template Designer. Great new tool!