Last week, Edward Boches wrote a great post about a speech he attended in Boston given by Colin Powell. Boches offered six observations about the way Powell engaged with the audience that are worth thinking about. But after reading his post, it reminded me of a video clip from presentation training expert Toni Louw. Toni reminds us that being attentive to various communication practices is helpful, but once someone focuses on truly communicating, then effective use of these practices often comes naturally. Listen to what Toni has to say about communicating and how some people are taught to picture their audience. Let us know what you think.Client service excellence isn't about doing what no one else can do; it's about doing what anyone can do, but doesn't.
Saturday, May 23, 2009
Focus On Commmunicating
Last week, Edward Boches wrote a great post about a speech he attended in Boston given by Colin Powell. Boches offered six observations about the way Powell engaged with the audience that are worth thinking about. But after reading his post, it reminded me of a video clip from presentation training expert Toni Louw. Toni reminds us that being attentive to various communication practices is helpful, but once someone focuses on truly communicating, then effective use of these practices often comes naturally. Listen to what Toni has to say about communicating and how some people are taught to picture their audience. Let us know what you think.
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