During Season 1, I began a guest interview series based on the premise that there was a great deal to be learned about client service excellence from exceptional leaders and scholars outside the PR industry. Southwest Airlines President, Colleen Barrett; Technorati Founder and CEO, David Sifry; and Loews Hotels Chairman and CEO, Jonathan Tisch were among the guests who shared their insights, and we are richer for them.
Later this month, Greenleaf Center for Servant Leadership CEO and renowned author, Dr. Kent M. Keith will answer questions from CSI about servant leadership principles and their relevance to client service excellence. Dr. Keith will offer thoughts that will help us continue the conversation we began on April 3rd regarding servant leadership.
Over the next several days, I'll repost several of the interviews from Season 1 and kick-off the Season 2 Guest Series with Dr. Keith. Don't miss the conversation!