Monday, July 12, 2010

CSI Winding Down, But CEO Confidence Is Up!

I started Client Service Insights (CSI) back in 2006 while at Hill & Knowlton and picked it up again independently on Blogger.  I began blogging shortly after attending a client meeting that touched on social media - a subject about which I felt uncomfortably ignorant at the time.  After taking a few months exploring the various platforms and reading posts from other prominent bloggers, I took the plunge and have since tried my best to learn how to engage in the social media space the only way you can - by doing it!

Over the years, I've written more than 500 blogs posts pertaining to client service excellence and related topics.  I interviewed industry leaders including Colleen Barrett, Jonathan Tisch, David Sifry, Richard Edelman, and the list goes on.  I created The Client Service Autospy, shared lessons about client service excellence from the master himself Uncle Rico (from the movie Napoleon Dynamite), and collaborated with Todd Andrlik to raise awareness about how to be a pirate!  I've done a great deal of work with students and professors and have enjoyed every minute of it!

Best of all, I became acquainted with countless professionals and academics whom I never would have "met" if not for social media.  You offered your comments, tweeted about my posts, and generously shared your insights.  I can't thank you all enough!  I only hope you feel I returned the favor from time to time.

That said, I enjoy blogging too much to stop.  So starting soon, I plan to write weekly posts for Vistage International - The World's Leading CEO Organization.  I look forward to writing on topics about strategic communication and leadership on our Vistage Small Business Blog.  I sincerely hope you'll join me and the other bloggers who comprise our team!

In the meantime, we're releasing the results of The Vistage CEO Confidence Index this (Monday) morning, where you'll find plenty of terrific insights from more than 1,600 CEOs of small to medium sized businesses. 

See you all at Vistage Small Business Blog!



  1. Sorry to see you go Leo... but glad you're not going very far!
    I for one will be following you and your exploits on the Vistage Small Business Blog.
    Thanks for making many business days a bit more interesting, and often even educational.
    All the best!

  2. Shawn "JD" SchallerAugust 25, 2010 at 7:31 AM

    Hi leo! My name is JD and I'm taking JOUR 433 and 435 at KU this semester! My professors recommended following you and your blogs so I look forward to keeping up with you at your new site too!
    Best Wishes!

  3. Shawn, thanks for your comment! I won't be posting here anymore, so feel free to read and comment on my posts at

    Please pass along to Professor Hawley and your fellow students as well. Cheers, Leo



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