For those of you who have seen the 2007 movie August Rush, you learned that "the music is all around us, you just have to listen." Well, life lessons (personal and professional) are all around us as well, you just have to pay attention.
As we wind down the year in celebration of the holidays, I've always found it a wonderful time to take stock of what we do and who we are both personally and professionally. So if you determine that client service excellence is a priority for you next year, then imagine what it will take to improve. Other than getting a tip or two from this blog, and other client service related sources throughout the year, keep in mind that the lessons are everywhere - they too are all around us if we listen and make the connections.
John Dewey once stated, "Perhaps the greatest of all pedagogical fallacies is the notion that a person learns only the particular thing he is studying at the time. Collateral learning in the way of formation of enduring attitudes, of likes and dislikes, may be and is often much more important than the spelling lesson or lesson in geography or history that is learned."
This will be my last post for this year, as I take a break and enjoy the holiday season. So happy holidays and thank you for reading and offering your comments here at CSI. May next year bring you happiness, prosperity, and lots of collateral learning!