Client service excellence isn't about doing what no one else can do; it's about doing what anyone can do, but doesn't.
Thursday, August 14, 2008
Client Service and Employee Communication
I've always believed great client service is a team sport, and great internal communication is the glue that bonds the team. Kudos to Barbara B. Nixon who earlier in the week shared this very entertaining video link on twitter. Enjoy!
Loved the video! Thanks for sharing this, Leo. What a great tool to communicate about the importance of internal communications and the need for internal brand ambassadors in an extremely humorous and memorable way.
Loved the video! Thanks for sharing this, Leo. What a great tool to communicate about the importance of internal communications and the need for internal brand ambassadors in an extremely humorous and memorable way.
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