Client Service Insights (CSI)

I thought I'd bring CSI out of retirement (which I may do from time to time) to make a brief announcement that Seton Hall University...

I started Client Service Insights (CSI) back in 2006 while at Hill & Knowlton and picked it up again independently on Blogger.  I began...

Back in July of 2008, I shared Shep Hyken's entertaining story of a Texas cab driver . It's one of my favorite client service relat...

Well, it's that time again! Time for my annual ClustrMaps refresh. While it's fun to watch all the red dots accumulate over the c...

It pains me to have to write this, but I've noticed a recent spike in posts, articles, etc. about the PR profession written by PR people...

As part of my post on Organic Growth , I provided a systems model that offered a different way to look at growing and buildi...

Earlier in the week, I suggested that there are three sources of growth for your public relations firm: 1) New clients 2) Organic Growth 3) ...