Phone Or E-Mail?

Another client service related post I've been saving for awhile is also from July by Rohit Bhargava titled: 37signals and Freshbooks Disagree On Customer Service 2.0.

I really enjoyed this post and hope you take the time to read through it and think about it as well - both from the perspective of a business owner and a customer/client. Rohit notes two persuasive, but conflicting opinions on the effectiveness and efficiency of e-mail versus phone when it comes to responding to customers. Have a read and let me offer the question Rohit asked in his original post:

"So here's an open question - which side of the debate do you fall on? In order to grow and be successful, can you really afford to take calls and have a human on the other side of the phone as Freshbooks does, or do you need to be hyper focused on efficiency like 37signals?"

Client Service Insights Subscription Drive

Back in April, Chris Brogan ran a subscription drive for his blog. I thought, "What a great idea!" However, at the time, I had just started CSI/Season 2 and thought it might be prudent to actually develop some content first.

So now that CSI/Season 2 is up to more than 100 posts over the past four months, I thought I'd humbly ask those of you who enjoy the content, and who have not yet subscribed, to subscribe today and be sure to pass the word along to your friends. I'm extremely grateful for your readership and your insights. The more robust the conversation, the better the blog. I look forward to your helping CSI/Season 2 get better.

You may elect to receive it by e-mail or use your favorite RSS reader. Thank you Chris for the idea! By the way, the end of the month is only a week away, so join the conversation to receive your June thank you links!

As always, thanks for your support.