Three Key Practices

During Dr. Kent M. Keith's interview with CSI Season 2, he outlined three key practices gleaned from understanding servant leadership that can help us better serve our clients. These practices are worth highlighting:

1. "One key practice of servant leadership is comprehensive listening—gathering a wide range of in-depth information about customers or clients to make sure the organization understands what people need. It is hard to meet people’s needs if you don’t know what those needs are!
2. "Another practice is changing the traditional hierarchical pyramid, so that the chief at the top is not isolated but is part of a team, and people in the organization look out at the customer as well as looking up at their bosses.
3. Servant-leaders also pay attention to developing their colleagues, coaching instead of controlling, and unleashing the energy and potential of others. They know that when you take care of your colleagues, they will be able to take care of your customers. These and other practices make it possible to provide superlative service to customers and clients.
   

For more information on servant leadership, visit The Greenleaf Center for Servant Leadership.