It comes from a post titled Entrepreneurs and Leadership, where Richard Branson shares a brief anecdote about the importance of questioning our leaders. If you don't think it's a life or death issue. Guess again.
Client service excellence isn't about doing what no one else can do; it's about doing what anyone can do, but doesn't.
Monday, December 15, 2008
Life or Death?
Last month, I spoke at Seton Hall University's Learning Leaders Symposium in Phoenix on a topic I covered on this blog several months ago regarding our responsibility to speak truth to power in our organizations - to question our leaders and offer our professional judgment even if it conflicts with prevailing opinion. In my next post, I'll share the ten keys to speaking truth to power successfully, but before I do that, I want to share a story I heard about from Todd Defren.
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