tag:blogger.com,1999:blog-8879779555304468045.post9145557730453232781..comments2023-09-13T05:47:20.964-07:00Comments on Client Service Insights (CSI): What Client Service Really MeansLeo Bottaryhttp://www.blogger.com/profile/10043698095787343204noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-8879779555304468045.post-8317393713633981802008-08-05T13:05:00.000-07:002008-08-05T13:05:00.000-07:00John, my comment in response to Rodger in Part Two...John, my comment in response to Rodger in Part Two of this subject squarely addresses your point.Leo Bottaryhttps://www.blogger.com/profile/10043698095787343204noreply@blogger.comtag:blogger.com,1999:blog-8879779555304468045.post-25285272051579882362008-08-05T07:12:00.000-07:002008-08-05T07:12:00.000-07:00As a client I think we have seen this dilemma in a...As a client I think we have seen this dilemma in action. We had a good relationship with a PR firm but we became unhappy with the work or at least the direction they were taking the project. <BR/><BR/>When we approached them about the issue, they defended their work and were inflexible. We finally had to be forcefull about the direction we wanted to go. <BR/><BR/>A short time later we were forced to work with this vendor again but this time the relationship was strained. We went into the process with much more rigid guidelines and a lack of confidence in their work, mostly based on their inability to compromise.<BR/><BR/>Our response to their work strained the relationship even furthar. <BR/><BR/>This firm would most likely not be considered again. <BR/><BR/>To clarify, at the outset and through much of the process, we had an excellent raport with members of the firm and they produced some beautiful work. <BR/><BR/>However, it was their inability to be flexible that strained the relationship to a breaking point. <BR/><BR/>So, the question is, can the relationship be seperate from the work? I'm not sure how it can when this type of relationship is based primarily on the work.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8879779555304468045.post-56605183055344959022008-08-05T02:42:00.000-07:002008-08-05T02:42:00.000-07:00You may some great points, I'd only suggest that t...You may some great points, I'd only suggest that the work and the relationship are treated separately. It's not a question of one being more important than the other, as much as it is means that both sides shouldn't mix the two. In large part, I think this has a great deal to do with choosing clients that are a good fit with the agency to begin with.Leo Bottaryhttps://www.blogger.com/profile/10043698095787343204noreply@blogger.comtag:blogger.com,1999:blog-8879779555304468045.post-46195659473209346742008-08-04T05:58:00.000-07:002008-08-04T05:58:00.000-07:00I think he's dead-on. A truly good client relatio...I think he's dead-on. A truly good client relationship is based on two things - respect for the person and respect for the value (work) they provide. <BR/><BR/>Continuous compromise sets the precedent for safe, risk-free work. Over the long-term, it's usually unremarkable and will get you fired when you see a change in your client's marketing team.<BR/><BR/>A good relationship is one where the quality of the work is a direct reflection of the level of trust placed in you by the client. <BR/><BR/>The catch is if you've done poor work in the past, you aren't likely to get as much leeway as you would if your track record were better.<BR/><BR/>The work is a good as your client allows it to be. It may mean getting what's right after a spirited debate, but that's OK. If the client trusts your judgment and vision based on what you've delivered before, the work should be the focus.Kikerhttps://www.blogger.com/profile/02014417286918334355noreply@blogger.com