tag:blogger.com,1999:blog-8879779555304468045.post2459652187465635835..comments2023-09-13T05:47:20.964-07:00Comments on Client Service Insights (CSI): Strengths And WeaknessesLeo Bottaryhttp://www.blogger.com/profile/10043698095787343204noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-8879779555304468045.post-21892416045695720322010-11-24T05:00:37.000-08:002010-11-24T05:00:37.000-08:00Great question. It's important to note that R...Great question. It's important to note that Rath doesn't suggest that we ignore our weaknesses, but too often people/organizations become overly focused on weaknesses and become satisfied with what they do well. In many cases, it results in marginal improvement on weaknesses and good but not great execution against your strengths - which should be your competitive differentiators. If your client wants you shore up a weakness, I wouldn't ignore that, but at the same time, I'd get even better at all the things which likely represent why your client hired you in the first place and why they are likely to stay as long as they believe you're listening.leobottarynoreply@blogger.comtag:blogger.com,1999:blog-8879779555304468045.post-71154017511757380362010-03-13T07:18:21.000-08:002010-03-13T07:18:21.000-08:00Fabian, as you've probably experienced by now,...Fabian, as you've probably experienced by now, most people don't pretend to be lawyers, but they often fancy themselves communication experts. Sometimes it isn't about trying convince them that they are not, but by your counsel and actions, see to it that your clients come to the conclusion that it is your strength.leobottarynoreply@blogger.comtag:blogger.com,1999:blog-8879779555304468045.post-66128411943224929662010-03-12T17:40:25.000-08:002010-03-12T17:40:25.000-08:00I completely agree with your main point, that we s...I completely agree with your main point, that we should focus on our strengths and not our weaknesses. Not only is that a better mental exercise, but it will ultimately also lead to better results. I am legal marketing consultant with my own agency, <a href="http://www.advoltlegal.com" rel="nofollow">AdVolt Legal</a>. Although it is somewhat self serving, I always advocate that my clients focus on what they do best (being lawyers), while we provide the services we do best (legal marketing).Fabian Ahmadinoreply@blogger.comtag:blogger.com,1999:blog-8879779555304468045.post-50888246846898499332010-03-02T06:15:30.000-08:002010-03-02T06:15:30.000-08:00David Maister wrote a book titled Strategy and the...David Maister wrote a book titled Strategy and the Fat Smoker, where he talks about why most people and organizations fail to correct weaknesses or bad habits. If there's a particular weakness that is holding you back, you should certainly address it. To do so, however, starts with identifying the problem and its root causes, developing a plan to overcome it, and being prepared to make the kind of lifelong behavioral change that can convert a weakness to a strength over time. If you treat it as an event, your efforts to correct the problem may succeed for awhile, but will ultimately fail. As Maister would say, your commitment to change will have all the teeth of a new year's resolution.leobottarynoreply@blogger.comtag:blogger.com,1999:blog-8879779555304468045.post-8049813047278308102010-03-02T05:34:04.000-08:002010-03-02T05:34:04.000-08:00Hi Mr Bottary,
I have a small question here, i co...Hi Mr Bottary,<br /><br />I have a small question here, i completely agree with what you say, however i wanted to know your viewpoint on how should we proceed with client when they keep talking about our weakness, i mean the product/services that we offer to them. what are the ways or step that one need to take to make sure that we convert the weakness that the client is talking about to the strength or positives that we have?vikrantu@gmail.comnoreply@blogger.com