Client Service Insights (CSI) back in 2006 while at Hill & Knowlton and picked it up again independently on Blogger. I began blogging shortly after attending a client meeting that touched on social media - a subject about which I felt uncomfortably ignorant at the time. After taking a few months exploring the various platforms and reading posts from other prominent bloggers, I took the plunge and have since tried my best to learn how to engage in the social media space the only way you can - by doing it!
Over the years, I've written more than 500 blogs posts pertaining to client service excellence and related topics. I interviewed industry leaders including Colleen Barrett, Jonathan Tisch, David Sifry, Richard Edelman, and the list goes on. I created The Client Service Autospy, shared lessons about client service excellence from the master himself Uncle Rico (from the movie Napoleon Dynamite), and collaborated with Todd Andrlik to raise awareness about how to be a pirate! I've done a great deal of work with students and professors and have enjoyed every minute of it!
Best of all, I became acquainted with countless professionals and academics whom I never would have "met" if not for social media. You offered your comments, tweeted about my posts, and generously shared your insights. I can't thank you all enough! I only hope you feel I returned the favor from time to time.
That said, I enjoy blogging too much to stop. So starting soon, I plan to write weekly posts for Vistage International - The World's Leading CEO Organization. I look forward to writing on topics about strategic communication and leadership on our Vistage Small Business Blog. I sincerely hope you'll join me and the other bloggers who comprise our team!
In the meantime, we're releasing the results of The Vistage CEO Confidence Index this (Monday) morning, where you'll find plenty of terrific insights from more than 1,600 CEOs of small to medium sized businesses.
See you all at Vistage Small Business Blog!